1. What is meant by a laptop device being hot-swappable?
*The laptop does not need to be powered off to install or remove the device.
2. Where can a technician change the power schemes on a laptop running Windows XP?
*Select Power Options from within the Control Panel.
3. What is the proper way to clean optical drives?
*Use a cleaning disc for optical drives.
4. Which generation of cell-phone standards was the first to deal with how to send and receive text, photographs, and video?
*third
5. Which name is given to the collection of settings that control the power settings of a laptop?
*power schemes
6. Refer to the exhibit. What is the correct order of steps to remove a laptop battery?
*2, 3, 4, 1
7. A technician is responding to a helpdesk ticket for a laptop that has a distorted image of the Windows desktop. What is one possible solution?
*Obtain an updated display driver from the laptop manufacturer.
8. Which three components are interchangeable between desktop and laptop computers? (Choose three.)
*printer
*scanner
*USB flash drive
9. Refer to the exhibit. A laptop has these graphics on specific keys on the keyboard. Which key would be used in conjunction with the Fn key to connect a laptop to an external monitor?
*F8
10. What power mode is commonly known in the Windows environment as suspend mode?
*S4
11. Which Windows XP or Vista control panel is used to reduce power when the computer has not been used by anyone for an hour?
*Power Options
12. Which two characteristics make laptops a better choice than desktop computers? (Choose two.)
*mobility
*size
13. During the set up of a network connection, which option can be double-clicked to configure an IP address on an Ethernet NIC?
*TCP/IP or TCP/IPv4
14. Which type of interface do current laptops use to achieve similar expansion capabilities as desktops?
*PC ExpressCard
15. Which two actions should be performed to clean the surface of CDs and DVDs? (Choose two.)
*Use a lint-free cotton cloth.
*Wipe the disc from the center outward.
16. Which two devices can be individually configured within Windows XP to power off after the laptop has been idle for a given period of time? (Choose two.)
*disk drive
*monitor
17. A technician is replacing a laptop SODIMM. With what component is the technician working?
*RAM
18. Which internal laptop component may be designed as a hot-swappable device?
*optical drive
19. Which two devices are commonly hot-swappable on laptops? (Choose two.)
*PC Card
*USB Drive
20. How should a hot-swappable device normally be removed from a laptop?
*Use the Safely Remove Hardware systray icon.
21. Which option within the Windows Control Panel is used to install a modem?
*Phone and Modem Options
22. Which display technology is most commonly found in modern laptop computers?
*LCD
23. Which two laptop ports are used primarily for communication and network connectivity? (Choose two.)
*Ethernet
*modem
24. What feature is provided by an auto-switching power supply on a laptop?
*The laptop can switch from AC input power or battery-provided power instantaneously.
25. A technician has been called in to troubleshoot a laptop that fails to power on. The technician repeatedly pushes the power button without any results. What should the technician do next?
*Attach the AC adapter.
26.What is the major difference between desktop and laptop motherboards?
*Desktop motherboards typically have a standard form factor and are interchangeable while laptop motherboards are proprietary.
27. Which three components commonly connect to USB or FireWire ports? (Choose three.)
*camera
*printer
*scanner
28. Refer to the exhibit. Which two form factors are supported by the devices shown in the graphic? (Choose two.)
*34mm wide
*45mm wide
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